Home Living Guides
We create bespoke quality Home Living Guides for use by new home buyers and tenants. The guides are property and site specific yet cost effective to create. Our clients include builders and developers, as well as housing associations.
Enhanced Customer Services
Our Living Guides are easy to follow and will help improve customer service. Basic Information concerning the property, appliances, systems, and communal areas is easily accessible. The guides answer normal everyday questions there and then, reducing residents’ frustration and unnecessary phone calls, as well as costly ‘call out’ charges. If a question cannot be answered, it will be listed from where to seek assistance.
Corporate Branding
Our Living Guides reinforce company and project branding, as well as portraying a quality, caring image, long after the property has been sold. Once set up, Living Guides are easily adapted for new sites and property types, be these for single house, mixed–use, or apartment blocks.
Contents
Our Guides are offered in a selection of formats; they can be accessed online or printed in quality outers with sectional dividers and warranty pocket stores. Contents are client specific and agreed as part of the initial set up process. They include Emergency Contacts, Builders Warranty Cover, Standard Fixtures & Fittings, Systems & Services as well as Health & Safety requirements.
On-Line Portal
A dedicated online portal for home buyers to connect to using their phone, computer, or pad. They use their unique log-in to access the portal, view their bespoke property living guide, use links to check services, and access “How to use guides”. The portal can be altered easily by us or you to ensure the data being viewed is always current.
Property Solutions
Whitehill provides a range of cost-effective services to the property market. Our clients are local and regional developers/builders, private and corporate landlords, as well as home buyers.